PRODUCT WARRANTY DETAILS AND CONTACTS
Note: All warranties are valid for products purchased and used in Australia only. If you are planning to use any products purchased from Krannich Australia in another country, please consult the manufacturer first for warranty conditions or contact us.
Click here to download the product warranty details and contacts
| Brand | Product | Warranty | Contact For Warranty | Related Documents | ||
|---|---|---|---|---|---|---|
| Contact Name | Email Address | Contact Number | ||||
| Jinko Solar | Jinko Solar Panels | 12 Years Product Warranty for P Type 25 Years linear Power Warranty for P Type25 Years Product Warranty for N Type (MAX) 30 Years linear Power Warranty for N Type | Dan | dan1.su[at]jinkosolar.com | ꟷ | ꟷ |
| LG | LG Solar Panels | 15 Years Product Warranty for MonoX Plus 25 Years Product Warranty for NeON 2 and NeON R 25 Years linear Power Warranty | Markus Lambert & Gustavo Paviani | markus.lambert[at]lge.com gustavo.paviani[at]lge.com | 02 8805 4038 | Warranty Details
|
| LG Chem Batteries | 10 Years | Service line | ESSserviceau[at]lgensol.com | 1300 178 064 | ꟷ | |
| Trina Group | Trina Solar Panels | 10 Years Product Warranty 25 Years linear Power Warranty | Michael Ma | hua.ma[at]trinasolar.com | 02 9199 8502 0433 634 411 | ꟷ |
| Trinabess Batteries | 10 Years for Batteries 5 Years for Products | Helen (Yijia) Wang | yijia.wang[at]trinagroup.com | 02 9199 8504 | Warranty Details (PowerCube) | |
| SMA | Inverters | 5 Years Except for SMA SB Storage 2.5 (Warranty-10 Years) | Service Line | ꟷ | 02 9491 4200 | Warranty Details
|
| Accessories | 5 Years Except for SMA Energy Meter (Warranty-2 Years) | |||||
| Fronius | Inverters (Including Selectronic Certified) | 5 Years | Technical Support Team | pv-support-australia[at]fronius.com | 03 8340 2910 | Warranty Details
|
| 5+5 Years – 5 Years free extension if registered at www.solarweb.com within 30 months of dispatch from the Fronius factory | ||||||
| 10, 15, 20 Years – Can be purchased from your installer within 30 months of dispatch from the Fronius factory | ||||||
| Accessories | 2 Years | |||||
| Batteries | 2 Years | |||||
| 2+5 Years – 5 Years free extension if registered at www.solarweb.com within 30 months of dispatch from the Fronius factory | ||||||
| 10 Years – Can be purchased from your installer within 30 months of dispatch from the Fronius factory | ||||||
| Solaredge | Inverters | 12 Years
| Support Line | support[at]solaredge.net.au | 1800 465 567 | Warranty Details
|
| SolarEdge Smart Panels | 12 Years Panel Warranty 25 Years Performance Warranty | |||||
| Accessories | 5 Years | |||||
| Optimizers | 25 Years | |||||
| ABB | Selectronic Certified Inverters | 5 Years | Technical Support Team | ꟷ | 02 9735 3111 | ꟷ |
| Selectronic | Inverters NOTE: Additional 12 month warranty on SP PRO for My Grid Kits | 3 Years – If you are the original purchaser of the SP PRO | Contact the Selectronic Support Team to assess the issue with your Selectronic product. | Warranty Details | ||
| 7 Years – If you are the original purchaser & you have registered your warranty online within 60 days of installation | ||||||
| 10 Years – If You are the original purchaser and have registered your warranty online within 60 days of installation and your SP PRO was installed by a Selectronic Accredited Integrator (SAI). You need to supply a valid SAI number when registering your warranty | ||||||
| Tigo | TS4 | 25 Years | ꟷ | contact.australia[at]tigoenergy.com | 0413 251 081 | Warranty Details |
| Cloud Connect, Cloud Connect Advanced and Gateway | 5 Years | |||||
| Clenergy | Mounting Systems | 10 Years limited Product Warranty 5 Years limited Finish Warranty | Sean Guzzi | sean.guzzi[at]clenergy.com.au | 03 9239 8088 | Warranty Details |
| Kraus & Naimer | DC Isolator | 1 Year | Roberto Presbitero | salesaus[at]krausnaimer.com | 1800 567 948 | Warranty Details |